Last updated: 24 October 2026
Fit-Root chocolates are food, so we can’t take back opened or undamaged packs. If something is wrong with your order, we’ll make it right.
When we replace or refund
We offer a free replacement or a full refund if your order arrives:
- damaged or leaking, or with a broken seal
- with the wrong product or the wrong pack size
- with items missing
- past its best-before date
How to report a problem
- Email nirvritti.agpl@gmail.com or WhatsApp 9152986996 within 48 hours of delivery.
- Include your order number, clear photos of the product and outer box, and an unboxing video if you have one.
- We’ll reply within 48 hours and arrange a replacement or refund.
We may ask you to keep the product until our courier collects it.
What we can’t accept
- Returns because you changed your mind, or didn’t like the taste
- Opened packs, except for the problems listed above
- Reports made more than 48 hours after delivery
- Products damaged by storage after delivery (for example, left in direct sunlight)
Cancelling an order
- You can cancel any order before it is dispatched. Email or WhatsApp us with your order number.
- Prepaid orders cancelled before dispatch are refunded in full.
- Once an order has been dispatched it can’t be cancelled.
How refunds are paid
- Prepaid orders: refunded to the original payment method within 5–7 working days of approval. Your bank may take a few more days to show it.
- Cash-on-delivery orders: refunded by UPI or bank transfer within 5–7 working days of approval. We’ll ask for your UPI ID or bank details.
Contact
Avitr Global Private Limited, Dombivli West, Thane, Maharashtra 421202
Email: nirvritti.agpl@gmail.com · Phone: 9152986996 / 8655673785